Terms of Service

Welcome to Vitalis Naturals. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the “Services”), including, without limitation, any request to receive information about, or to purchase any of the products made available through our website(s) (each, a “Product”). Your purchase of any Products will also be governed by any other terms made available by us to you during the sales process. If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at: Email: support@vitalisnaturals.com

Phone: 1 (888) 851-3336

Address: [Your Address Here]

These Terms of Use (the “Terms”) are a binding contract between you and Vitalis Naturals (“Vitalis Naturals,” “we” and “us”). Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document as well as those in the Privacy Policy, and any other accompanying terms and conditions of sale entered into between you and us for the sale of any Products. Your use of or participation in certain Services may also be subject to additional policies, rules and/or conditions (“Additional Terms”), which are incorporated herein by reference, and you understand and agree that by using or participating in any such Services, you agree to also comply with these Additional Terms.

Please read these Terms carefully. They cover important information about Services provided to you and any charges, taxes, and fees we bill you. These Terms include information about future changes to these Terms, automatic renewals, limitations of liability, a class action waiver and resolution of disputes by arbitration instead of in court. PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.

ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION AGREEMENT SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Will these Terms ever change?

We are constantly trying to improve our Products and Services, so these Terms may need to change along with our Products and Services. We reserve the right to change the Terms at any time, but if we do, we will place a notice on our site located at www.vitalisnaturals.com, send you an email, and/or notify you by some other means.

If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.

Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.

What about my privacy?

Vitalis Naturals takes the privacy of its users very seriously. For the current Vitalis Naturals Privacy Policy, please click here.

Children’s Online Privacy Protection Act

The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children. We do not knowingly collect or solicit personally identifiable information from children under 13 years of age; if you are a child under 13 years of age, please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided us personal information, please contact us at support@vitalisnaturals.com.

Health Insurance Portability & Accountability Act

Some professionals you may interact with in connection with our Services qualify as “health care providers” under the Health Insurance Portability & Accountability Act (“Health Care Providers” and “HIPAA”, respectively). Such Health Care Providers may require you to review and acknowledge their specific HIPAA Notice of Privacy Practices; any such terms are between you and such Health Care Provider. We encourage you to review our Privacy Policy, which provides additional information on how Vitalis Naturals may use your Personal Data (as defined in the Privacy Policy) and any communications between you and such Health Care Provider.

What are the basics of using Vitalis Naturals?

You may be required to sign up for an account select a password, and provide us with certain information or data, such as your contact information and email. You promise to provide us with accurate, complete, and updated registration information about yourself. You may not use an email that you do not have the right to use in order to sign up for an account, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.

Your tests and results may be reviewed by a licensed physician (“Health Consultant”) affiliated with a company that we have partnered with to provide review and authorization of testing, review of lab results, prescriptions and telehealth services where applicable.

Using our testing kit, you will collect the biologic sample (e.g. blood, mucus, etc.) that will be provided to and tested by one of our testing laboratory partners (“Lab”) and the results of your test, along with any information that one of our Health Consultants may share with you (together, “Test Information”) will be made available to you through your account page. In the event that a biological sample is not suitable for testing due to the content of the sample or because we believe the sample to have been submitted in violation of these Terms, we reserve the right to withhold the results and to not provide a refund. We will determine and establish normal ranges for all tests in conjunction with the Labs based on their validation and proficiency testing procedures.

Although the risks and discomforts associated with a blood draw are typically very low, you might be at risk for excessive bleeding, fainting, feeling light-headed, bruising, hematoma (blood accumulating under the skin), or infection (a slight risk any time the skin is broken). If you have a history of excessive bleeding or fainting while having blood work done, we advise avoiding our tests that require self-collection of a blood sample.

By accessing and using our Services, you agree to, acknowledge, and represent and warrant the following:

You will only use the Services and Products you obtain for your own internal, personal, non-commercial use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. If your use of the Services or Products is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services or Products in a way that breaks the law.
You will not share your Vitalis Naturals account or password with anyone, and you must protect the security of your Vitalis Naturals account, password and any other access tools or credentials. You’re responsible for any activity associated with your Vitalis Naturals account.
You understand that information you learn from Vitalis Naturals is not designed to independently diagnose, prevent, or treat any condition or disease or to ascertain the state of your health in the absence of medical and clinical information. You understand that the Vitalis Naturals Services are intended for research, informational, and educational purposes only, and that while the Test Information you receive through the Services might point to a diagnosis or to a possible treatment, you should always confirm and supplement the Test Information through additional medical and clinical testing. You acknowledge that Vitalis Naturals encourages you to seek the advice of your physician or other health care provider if you have questions or concerns arising from any information you receive through the Services.
You give Vitalis Naturals and our contractors, successors and assignees permission to perform diagnostic services on the blood sample you provide to us and you specifically request Vitalis Naturals to disclose the results of analyses performed on your sample to you and to others you specifically authorize. Your blood sample, once submitted to and analyzed by us, is processed in an irreversible manner and cannot be returned to you.
You represent that you are eighteen (18) years of age or older if you are providing a blood sample or accessing your Test Information through our website.
You are guaranteeing that any sample you provide is your own; if you are agreeing to these Terms on behalf of a person for whom you have legal authorization, you are confirming that the sample provided will be the sample of that person.
If you are a customer outside the U.S. providing a blood sample, you confirm that this act is not subject to any export ban or restriction in the country in which you reside. You also agree that any blood sample you provide and all resulting data may be transferred and/or processed outside the country in which you reside.
You are warranting that you are not an insurance company or an employer attempting to obtain Test Information about an insured person or an employee.
You take responsibility for all possible consequences resulting from your sharing with others access to any information that you provide to us or that you receive as a result of the Services.
You understand that all your information will be stored in our databases or the databases of our service providers and will be processed in accordance with our Privacy Policy.
Waiver of Property Rights: You understand that by providing any sample, having your blood sample processed or accessing or providing your information, you acquire no rights in any research or commercial products that may be developed by Vitalis Naturals and our collaborators. You specifically understand that you will not receive compensation for any research or commercial products that include or result from your Test Information or sample.